JBL Partner Store - Shiv Traders, Velavan Hyper Market, thoothukudi

Refund of a product is allowed only under the following circumstances:

If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.

A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.

Absolutely! The knowledgeable staff at JBL stores are dedicated to helping customers find the perfect audio solution. They can provide personalized recommendations based on individual preferences and requirements.

JBL products are available for purchase both online and at physical JBL stores. Online purchases can be made through the official JBL website or authorized retailers.

JBL products purchased from authorized JBL stores come with a standard warranty. The specific warranty terms and conditions can be obtained from https://support.jbl.com/in/en/policy-legal/Warranty+Policy.html

Yes, JBL stores often feature exclusive deals and promotions. Keep an eye on the official JBL website https://support.jbl.com/in/en/ or visit the store to stay updated on special offers and discounts.

Yes, JBL stores provide an immersive experience where customers can test and experience the superior sound quality of JBL products before making a purchase.

JBL stores offer a wide range of audio products, including speakers, headphones, soundbars, portable speakers, and other audio accessories designed to deliver premium sound quality.

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations request will not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping them. Customers can login to their backend or visit http://in.jbl.com/support-order-status.html and check the delivery status of the product. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.